XOS changes network operations and support center structure
XOS Technologies has undergone a series of structural changes to its Network Operations and Support Center as the XOS Network of more than 150 partners continues to expand. Jeff Young, XOS Network vice president of Operations, today announced new leadership appointments for XOS employees John Henry, Kraig Koelsch and Jeffrey White. Young designated the new leadership positions to accommodate the company’s rapidly growing support center staff. XOS Technologies continues to demonstrate “strong organic growth” which places a heavy emphasis on support services, according to Young.
“We’ve continued to make some big investments to ensure that the superior level of service that our Network partners are accustomed to continues to exceed their expectations even as we grow,” Young said. “The XOS Network Support Center has expanded its well-rounded team of experts to include an even greater variety of skill sets. In addition, with a new management team in order, our partners will continue to receive the same prompt responses to help them answer their questions immediately.”
As part of its continued investment to enhance its support center, XOS promoted Henry from project manager to senior manager of Partner Support. In addition, Koelsch was promoted from project manager to senior manager of Fan Support and White was promoted from partner support representative to project manager.
In his new position, Henry will oversee a team of partner support representatives and ensure that the evolution of the team progresses smoothly, adequately and with no interruption to Network partners. Henry’s professional background includes more than six years of sports-specific Web experience – four of which were spent at CSTV Online and its precursors, and two with AOL.
Koelsch’s new role entails daily oversight for the fans of the XOS Network partner teams to ensure complete satisfaction with premium site offerings. Koelsch served as programming manager for two years at AOL and Netscape before joining XOS. Prior to that, he spent nearly three years as the online content manager for Cox Television’s wsoctv.com, the No. 1 Charlotte ABC affiliate, where he achieved record page view, page weight and ad revenue figures within first year.
White began his XOS career working in the trenches of the XOS Support Center, where he formed solid relationships with many of the Network’s partner teams. In his new position, he will lead a designated support team in assisting select Network partners.
The XOS Network Support Center focuses on assisting its professional and collegiate sports partners with troubleshooting regarding:
Web production and development
Web publishing (non-digital media assets)
Web content implementation
Streaming video across broadband networks
The XOS Network Support Center offers partner and fan support 24/7 through a variety of options including e-mail, phone and live instant messaging based on customer preference.
“Our Network support team needs to be as dynamic as the content that our partners are delivering to fans via the Web, “Young said. “To this end, we’re always examining ways to ensure the best possible support for our many and varied partners. Today’s announcement goes to the heart of our belief that no matter how superior our technology offerings, people make the difference”
XOS Network President Nada Usina also added, “The XOS difference can be summed up by one word – integrity. When we say 24/7 service we mean it. Nothing proves this more than our partners’ trust in that XOS promise. But you don’t have to take our word for it. Just ask any of our partners who have switched to the XOS Network from other providers whose integrity couldn’t match what is demonstrated by XOS every day.”