Romero Joins Clear-Com as Global Customer Operations Director

Clear-Com has named Bob Romero as its new Global
Customer Operations Director. Romero will lead and manage the company’s
worldwide service and support teams, including the application engineering,
technical support and service and repair teams, based in the US and UK.

“My goal is to establish Clear-Com’s Global Customer Operations department as
the pinnacle of service excellence within our industry,” Romero says. “This is
an exciting time for Clear-Com Communication Systems. The focus and mission for
the company and specifically my team are to excel in our ‘Customer Delight
Program’ and I’m honored to be a part of the team.”
In his nearly 20 years working in the worldwide communications hardware
and software industries, Romero, who earned a B.S. in finance from the
University of California at Berkeley, has successfully built customer service
and support teams as well as best practices programs. He has been employed with
top-level companies including Chemoil Corporation, Bank of America, Ascend
Communications, Alcatel-Lucent, Vpacket Communications (now part of Zhone
Technologies) and IP Infusion, helping each one to achieve top marks in
customer loyalty and the total customer experience. Most recently, with
Advent Software, Romero built a team to support the company’s next-generation
financial management software portfolio.
With
a long history serving as a principal in the communications equipment market as
well overseeing energized and visionary leadership teams, Romero recognizes
Clear-Com’s potential to expand its market reach as well as raise the bar in
its customer satisfaction levels.
“Clear-Com
is a company that runs on the heart of its employees and at every level there
is a commitment to excel at how it services its customers,” he says. “We
will deliver the right service, at the right time, and always exceed
expectations by building partnerships with our customer base.”
“Clear-Com
is excited to have Bob as part of our team,” says Clear-Com Managing Director
Matt Danilowicz. “His vast experience in customer operations will be an asset
to our company and will reinforce our commitment to delivering superior support
and service to our customers around the globe.”