Wohler Opens EMEA Service Center in France
Wohler Technologies has announced the opening of a new Wohler service center serving customers in the EMEA territory. Based in France, the Wohler EMEA Service Center will act as the first line of second- and third-tier support for Wohler customers, enabling faster turnaround times and simplifying administrative paperwork and shipping procedures. First-tier support and administrative tasks, such as RMA requests, will continue to be handled by staff at Wohler’s U.S. headquarters.
“The increasing adoption of Wohler systems across the EMEA market led us to establish this new service center, which gives our customers an added degree of confidence and peace of mind in accessing repair services,” says Carl J. Dempsey, Wohler president and CEO. “With a ‘local’ service center, our customers will be able to realize improved efficiency, delivery times, and shipping costs while enjoying the convenience of working with their preferred intra-Euro shipping firm and avoiding U.S. Customs paperwork for temporary re-importation of goods.”
Customers in EMEA markets previously sent units directly to Wohler’s U.S. office for repair. Now they will be able to ship them to Wohler’s service center in Europe, reducing both shipping costs and delays. The center will provide support and service for the entire range of Wohler products, and its location in the same or nearby time zone will facilitate timely responses to customer inquiries.
Lorys Tildian will manage the Wohler EMEA Service Center, which will be staffed by service engineers according to demand. Customers may contact the Wohler EMEA Service Center by e-mail at SupportEurope@wohler.com.