Avid Launches Avid Advantage
Avid has launched Avid Advantage. Centered on delivering increased access, added flexibility and more proactive support, Avid Advantage ensures customers maintain the highest standard of operational effectiveness at all times and is available for businesses and business users of applications such as Avid Interplay Production, Interplay Media Asset Management (MAM), Avid ISIS, and the full range of Avid creative solutions.
Developed in response to customer demand for even more streamlined access to technical resources, Avid Advantage includes three plans to meet customers’ needs:
· Expert: 24-hour response time; critical phone support; and optional hardware coverage
· ExpertPlus: Four-hour response time; priority critical phone support; optional hardware coverage; and new software releases
· Elite: One-hour response time; highest priority critical phone support; hardware coverage included; new software releases; and the most proactive support you can get you can get with system monitoring tools and Health Checks
“Avid Advantage is differentiated by a global team of professionals who are not only passionate about Avid solutions and the media industry, but who also have the knowledge, experience and industry expertise to truly deliver the very best advice and support to our customers when they need it,” said Jodi Sweeney, vice president of Customer Success, Avid. “Our support centers on helping our customers be proactive about their maintenance and reach a level of reliability so they avoid downtime and mission critical issues.”