California Assemblyman Pushes One-Click Cancellation of Pay TV Services
BroadcastingCable.com reports that California Assemblyman Mike Gatto (D-Glendale) has introduced a bill that would allow pay TV and Internet customers to cancel their services online, instead of having to call their service provider.
The bill, AB 2867, would update the state’s civil code to require pay TV and Internet service providers that offer sign-up for services online to make it just as easy to cancel. “If a cable or Internet service provider enables an individual to subscribe to its services through an Internet website, it shall also enable all of its customers to cancel their subscriptions through the Internet Web site,” the bill reads.
Gatto said he introduced the bill in part due to a July 2014 audio clip of Ryan Block, a podcaster and former editor-in-chief of Engadget, trying to cancel his service with Comcast. Block spent nearly 20 minutes with a Comcast customer service representative, who refused to let Block cancel.