Ericsson Secures Captioning Service Contracts With Australian Broadcasters

Ericsson announced it has signed multi-year access services contracts with Australian public service broadcasters, ABC and SBS.

Ericsson has signed a new contract with the ABC to deliver live and file based captioning across its television network of ABC, ABC2, ABC3, and ABC News 24.

Ericsson and SBS are also continuing their partnership with the extension of a captioning contract for an additional three years. Ericsson will continue to provide both live and file based captions for SBS TV.

Noel Leslie, SBS Chief Technology Officer, says: “Our commitment to servicing diverse multicultural communities is at the heart of SBS and this captioning agreement allows us to use the best available technology innovations to ensure all Australians can access SBS television.”

Thorsten Sauer, Head of Broadcast and Media Services, Ericsson, says: “We are very proud to be selected by both ABC and SBS to provide captioning services for their TV networks. We believe that television should be accessible to everyone and our ongoing investment in technology and innovation reflects our continued commitment to delivering the very highest levels of service and quality to both our customers and their audiences. Drawing on a blend of our expertise and technical innovation, our aim is to ensure that we deliver the high standards of captioning that audiences expect, particularly when it comes to higher accuracy, lower latency and the availability of captions on all platforms.”

In November, Ericsson announced a multi-year news captioning contract with ANC, Australia’s leading 24-hour multi-channel, multi-platform news service provider. As part of the contract, Ericsson provides captioning services for SKY NEWS-produced bulletins on Qantas flights.

Ericsson’s closed-captioning business is one of the largest in the world, with hubs in Australia, UK, France, Germany, Spain, the Netherlands and the U.S. Ericsson has been providing captioning services for over 30 years and delivers over 230,000 hours of captions every year, more than 100,000 of which are live. It is also the world’s largest provider of TV audio description and sign-language translation.

Ericsson’s real-time platform supports live captioning in various languages for broadcasters around the world by using speech-to-text, newsroom integration and rapid offline content preparation.

The enterprise-level, schedule-driven software platform, which was developed in-house, uses the best possible speech recognition and stenography technologies to power Ericsson’s live captioning services. It allows multiple captioners to prepare and deliver real-time services for clients while maximizing re-use of the caption data after it has been broadcast – for example, by helping to power content discovery and enrich archive search. The platform is currently being used to deliver live captioning services for major broadcast clients around the world.