Imagine Communications Lays Out Business Continuity Update Due to Coronavirus Concerns

In lieu of the heightened coronavirus, Imagine Communications has sent out an update on their business plan moving forward:

General Update

  1. What plans do you have in place for continuity of the goods and services provided to your customers?
    • Imagine has established the role of Business Continuity Executive, with cross-functional access to all resources necessary to maintain the company’s readiness. Bob Divers has assumed this role and reports directly to our CEO, Tom Cotney.
    • We are implementing corporate travel restrictions in accordance with recommendations from government agencies — updating this policy as the ever-changing situation develops. This includes limiting all travel to essential personnel and activities in line with critical business priorities.
    • We are conducting supply chain impact assessments, including supplies of equipment for our solutions, and also assessing potential impact to our R&D resources, contractors, and resellers. Our goal is to prevent surprises or interruptions to customer projects and to maintain current service levels across our entire product line, including special-purpose hardware, software product deliveries, customer care, and professional services enabling new product capability.
    • All employees in the “chain of support” of our customers’ mission will be provided secure VPN access to the appropriate systems from home, should remote work become necessary.
    • Over the coming weeks, we will test multiple scenarios against our current contractual commitments to continue our ability to provide remote, cross-continental support for every major product or service available from Imagine.
  2. Does Imagine anticipate substantial impact to contractual service levels, supply chain, or product delivery?
    • At this time, we see limited to no impact for orders of all products through Q1 of 2020; however, prolonged shutdown of factories in certain regions could affect supplies of select models of our Networking product line. Imagine will give immediate notification of any unforeseen delays due to our supplier impact as soon they are known.
    • Also, at this time, we do not foresee interruptions to service levels for customer care contracts (Service Level Agreements) for any software or hardware product from Imagine.
    • Imagine will continue to monitor for any impact from suppliers, contractors, and resellers and will update you as to any impacts.
  3. How will Imagine communicate changes to the conditions mentioned above?
    • For general updates, you will receive communications from Bob Divers
    • For issues and concerns specific to your company, your Imagine sales or service representative will contact you. 

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