Ross Video Temporarily Shuts Down Factory in Ontario

Ross Video is voluntarily and temporarily closing its factory in Ontario, Canada as the result of a government mandate requiring the closure all non-essential businesses to help reduce the spread of COVID-19. Although Ross falls into the category of ‘essential business’ as defined by the Ontario government, the company is electing to follow the mandate and suspend manufacturing operations for two weeks to both protect staff and do their part to help reduce the spread of the virus. Ross believes that the two-week shutdown period will not place undue hardship on clients.

Product Shipment Temporary Disruption
The factory closure means that Ross will not be able to ship new products from March 25 until April 8 at the earliest. The company would like to reassure customers and business partners that they will do everything possible to support you through the weeks and months ahead and that they will be as proactive as possible in communicating product availability. The order management staff will be contacting all customers with back orders in the days ahead to confirm expected shipment times.

Technical Support Continues
The majority of their teams remain available and are continuing to work productively from their homes. Technical support is accessible as usual, and emergency spare parts are available from Ross’ globally located spares depots.

Sales & Other Enquiries
The company’s sales staff, solution architects, and demo artists continue to be available to answer questions, work on proposals, and provide online presentations and demos. New orders will continue to be accepted and delivered in priority sequence once our manufacturing operation resumes.

Ross would like to thank their very dedicated staff, customers, and business partners for their support and understanding during this challenging period. Their thoughts go out to all those that have been and continue to be affected by COVID-19.